WizKids faced serious backlash after shipping their much-hyped Baldur’s Gate 3 miniatures looking less “heroic party” and more “melty plastic casualty.” Fans expected premium figures but got warped limbs and smudged faces—some say only Gale looked remotely playable. Refunds came fast; WizKids offered full returns, especially for those buying directly. The company issued a formal apology and promised quality control fixes, but the damage (and memes) had already set in. Curious about the chaos and what’s next?
Roll for disappointment—because the launch of the Baldur’s Gate 3 pre-painted miniatures didn’t exactly go as planned. Instead of dazzling D&D fans with intricate details and vibrant paint jobs, the miniatures arrived with melty faces, warped limbs, and paintwork that would make a goblin blush. What was meant to be a premium, ready-to-play set for $49.99 turned out to be a critical fail in the craftsmanship department.
Players quickly noticed figures looked nothing like the promotional images; some were barely recognizable as the beloved characters they were supposed to represent. Details were lost, faces appeared melted or smudged, and the overall finish was a far cry from the quality everyone expected. Even members of the Baldur’s Gate 3 development team, including Elodie Ceselli, joined in the chorus of disappointment. Fans pointed out that among the group, only Gale was said to have a decent face, highlighting just how inconsistent the quality was.
The community response was immediate, with customers voicing their frustration and sharing photos of the disappointing miniatures across forums and social media. The backlash was swift. Fans took to social media, voicing frustration and sharing memes that—if nothing else—added a dose of humor to the situation. Public outcry reached a level that WizKids couldn’t ignore, prompting a formal apology. The company acknowledged missing the mark and offered a full refund to anyone dissatisfied. For those who wanted to try their luck again, WizKids promised replacement sets with higher quality standards in the future.
Refunds are straightforward: if you bought directly from WizKids’ online store, you can request your money back there. Purchases from third-party retailers? Just take it up with the store, and they’ll handle the return. Everyone who bought the miniatures and is unhappy with them is eligible.
WizKids is investigating what went wrong, aiming to keep future products from repeating these mistakes. They’re promising better quality control, which, let’s be honest, is what everyone expected in the first place.
But while the refund policy may ease some of the sting, the financial and reputation hit for WizKids is undeniable.
In the end, this saga serves as a reminder: sometimes, even a highly-anticipated loot drop can roll a natural one.